Competency-based Human Resource Management – A Step Towards an Outcome Oriented and Citizen Centric Public Administration

Nov 21, 2012

Photo: Tom Pietrasik/ UNDP India

New Delhi - At a national consultation inaugurated by Shri V. Narayanasamy, Honourable Minister of State, Personnel, Public Grievances and Pension, experts and top bureaucrats debated the ways in which competency based performance management can be introduced in the Indian public administration system.

Shri V. Narayanasamy said, “Citizens are our masters and want their services delivered on time. We need a civil service with a different approach and attitude to respond to this demand.“

The importance of professionalizing the public administration and enhancing transparency and accountability is recognized in the Approach Paper to the 12th Five-Year Plan.

Lise Grande, UN Resident Coordinator and UNDP Resident Representative stressed that, “To make programme implementation more effective and to ensure persistently excluded groups realize their rights, an outcome-oriented and citizen-centric public administration is key.”

The policy formulation and design of a competency-based human resources management system, as well the subsequent change management and implementation requires informed debate at the highest level of the Government and political will.

Dr. Jayaprakash Narayan, MLA, Andhra Pradesh and member of the Second Administrative Reforms Commission said, “We need to move away from a system where the point of entry defines the entire career path. Key placements should be open to all including those outside the administrative services so as to attract the best of talent.”

Since 2011, the Ministry of Personnel, Public Grievances and Pensions in partnership with UNDP, has initiated a pilot on human resource management and is working with apex training institutions on capacity development for the civil services under the ambit of the ‘Pathways for an Inclusive Indian Administration’ (PIIA) project.

Contact information

Sumeeta Banerji; Assistant Country Director & Head (Democratic Governance):

Arndt Husar; Programme Specialist:; 9953496255